How Kashmir Tour Packages Work: What You Pay For and What You Get

Across our current Kashmir packages, this is what the price covers:

Each package page lists its own inclusions word for word under "What's included", and the checkout page shows the fare breakup (base cost, any discount, taxes and fees) as one total before you pay.

• Flights or train fare to Srinagar (listed as excluded on 72 of our 72 packages). We can add flights to a quote on request.
• Travel insurance (excluded on 69 of our 72). We do not sell insurance.
• Lunch (excluded on 72 of our 72). Most packages include breakfast and dinner at the hotel.
• Entry fees and gondola tickets beyond what the package names. Gardens, monuments and Gondola Phase 2 are paid on the spot.
• Pony rides, ATVs, sledges and snow gear, paid directly to the local operator.
• Pahalgam union taxis to Betaab Valley, Aru and Chandanwari. Private cabs from outside are not allowed on these roads; the local taxi union runs them at fixed rates, paid directly. Sonamarg works the same way for the ride to Thajiwas Glacier.

A separate licensed tour guide is not part of our standard packages. Your driver is local, knows the route and the sights, and drives you to each one; at most stops (Mughal Gardens, Dal Lake, Gulmarg meadow) you walk around on your own. If you want a guide for a heritage walk in old Srinagar or a trek, ask when you enquire.

Entry fees to gardens and monuments are normally paid on the spot and are not in the package price. Gulmarg Gondola Phase 1 tickets are included on 25 of our 72 packages; Phase 2 is almost always extra. Gondola tickets are best booked online in advance in peak season.

1. 1Book online: choose dates and travellers on the package page. The checkout shows the full fare breakup and the cancellation table, and you pay the full amount online by UPI, debit or credit card or net banking through Razorpay.
2. 2Custom quote: if you ask us to change hotels, add flights or build a trip from scratch, we send an itemised quote. Once you confirm, you get a private trip page with a written payment schedule (each amount and its due date), and a receipt for every payment you make.

Pay only through the checkout or the payment details on your own trip page, to the company account, never to a personal account.

Every package shows its cancellation table on the package page and again at checkout, before you pay. 9 of our 72 Kashmir packages carry their own table; the rest use our standard tiers:

• Full refund regardless of notice (with documents): natural disasters affecting the route, official advisories restricting travel to Jammu and Kashmir, hospitalisation of the primary booker, death in the immediate family, or a property unable to honour the booking.
• Changing dates: a booking can be modified up to 48 hours before travel through the Support Centre or WhatsApp, subject to availability and any rate difference.
• Refund time: UPI within 24 hours, net banking 3 to 5 business days, cards 5 to 7 business days, always to the original payment method.

GST paid on a booking is non-refundable as it is remitted to the government. Full terms: cancellation policy.

You reach Srinagar by flight (nonstop from Delhi, Mumbai, Bengaluru and several other cities) or by the Vande Bharat train from Katra or Jammu. The package starts at Srinagar airport or railway station, where the driver meets you.

• Flights: the airline's own limits apply; domestic economy check-in is usually 15 kg. Srinagar airport has an extra security check at the entrance, so reach early on the way home.
• In the cab: a sedan takes 3 to 4 travellers with a suitcase each; for larger suitcases or 5 or more people, choose an SUV. Tell us your bag count when booking and we size the car.
• Houseboats: many are reached by a short shikara crossing, so a soft bag or medium suitcase per person is easier than very large cases.

• A booking confirmation by email, and your booking in My Account or on the track booking page.
• For custom trips, a private trip page with your itinerary, vouchers, invoice and receipts in one place.
• Our Srinagar team on WhatsApp and phone at +91 91860 51499, every day 9am to 9pm IST, and WhatsApp support 24/7 while you are on the trip.

Because we are based in Srinagar, changes caused by snow, road closures or flight delays are handled by the same team that planned the trip.

No. Travel insurance is excluded on 69 of our 72 packages and we do not sell it, so buy a policy from an IRDAI-registered insurer before you travel. Check that it covers any activity you plan, such as skiing, Gondola Phase 2 or trekking, because many policies exclude them.

Medical costs are not part of any package. In an emergency in India dial 112. Srinagar has the main hospitals; Gulmarg, Pahalgam and Sonamarg have smaller government health centres. Gulmarg is at about 2,650 m and Gondola Phase 2 reaches about 3,980 m, so travellers with heart or lung conditions should check with a doctor first. Carry your regular medicines for the whole trip.

• During the trip: WhatsApp or call +91 91860 51499, so we can fix it while you are still there.
• After the trip: the review link we send by email, or a Google review.
• Formally: a ticket in the Support Centre (My Account) or email contact@viakashmir.in. Refund disputes can be raised within 30 days of cancellation; we aim to resolve them within 5 business days.

All year: a government photo ID for every adult (hotels and airport checks ask for it), your medicines, a power bank, and some cash for union taxis and small shops. Prepaid SIMs issued outside Jammu and Kashmir generally do not work in the region; postpaid connections do.

1. 1Look up the company: a registered company has a CIN you can search on the Ministry of Corporate Affairs portal. Ours is listed on our Kashmir travel agency page.
2. 2Ask for named hotels for every night, not "standard hotel or similar" with no name.
3. 3Ask for the inclusions and exclusions in writing, and the cancellation table, before paying.
4. 4Pay the company, never an individual's personal account.
5. 5Read recent Google reviews and check where the team is based.

More on this: how to choose a Kashmir tour operator.

Ask us anything before you book

Send your dates and group size. We reply with an itemised quote showing exactly what is included, and the cancellation terms. Trips from ₹8,999/person.

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